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Strategic Distribution Partner for National Retailer

Dollar General - Long Term Strategic Partner

Client:

Dollar General

Industry:

Retail & Apparel

Solution:

Distribution Systems Integration

Dollar General is a Fortune 500 discount variety store chain operating over 18,000 stores in the United States. DLN has partnered with Dollar General to implement automated distribution solutions since 2011.

Challenge

  • DG came to DLN in 2011 to help them audit an existing system for improvement opportunities
  • As relationship grew, DG grew to trust the DLN team and continued to partner on projects of increasing complexity including the design, engineering and implementation of greenfield DCs
  • DG experienced a steep growth trajectory and needed solid solutions to support fulfillment challenges

Solution

  • DLN designed, built and implemented 10 automated DCs over the past 15 years with several more in-process for 2024 and beyond
  • DLN was a key partner in developing DG’s ‘Gen 3’ DC template design, which enabled DG’s rapid growth with targeted automation that significantly reduced the capital requirements to open a new distribution node
  • DLN has partnered with DG on 5+ conceptual design initiatives since 2015 to allow DG to continue to adapt to changing market conditions and leverage new technologies for efficiency
  • DLN continues to provide customer support to all DCs, including those built by others prior to relationship start

Results

  • DLN has developed many of the solutions that are powering Dollar General’s rapid growth.
  • DLN leverages deep knowledge of Dollar General business to proactively identify opportunities and solutions that others may miss.
  • Transparency in solutions, approaches, and cost levels.
  • All parties feel comfortable disagreeing.
  • Results in best solutions available.
  • DLN responds to all outages that exceed DC level maintenance knowledge.
  • Support includes site that were not implemented by DLN.
  • DLN executive team maintains engagement.
  • Call center response is immediate.
  • When required, DLN’s SLA for in-person service is to have a technician on the first available flight.
  • DLN provides comprehensive lifecycle services:
    • Hardware and controls upgrades
    • System Audits
    • Maintenance Training
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