Improve eCommerce Efficiency
Client:
Books-A-Million
Industry:
Retail & Apparel
Solution:
Distribution Systems Integration
Books-A-Million is a bookseller with 260 retail locations and a robust e-commerce operation needing a more efficient facility to keep up with demand.
Challenge
- To be more competitive, Books-A-Million needed to improve their efficiency in fulfilling the growth in e-commerce orders they experienced during the pandemic
- Shipping costs were calculated by Clippership, a softare for rate-shopping, but was not smoothly integrated into the operation
- Labeling was a time-intensive manual process that led to errors and returns
Solution
- DLN implemented a new automated distribution module to speed up eCommerce orders
- Updated conveyor system and integrated weigh-in motion scales to monitor order accuracy
- Automated print and apply labeling seamlessly integrated using PRODirect warehouse software
- Integrated real-time rate shopping to determine most cost-effective option between UPS, USPS, etc. to replace Clippership
Results
- Shipping rates reduced
- Drastic improvement in fulfillment speed and efficiency
- Faster print and apply labeling optimized labor
- Integrated scales reduced error
