Ticket Support

Our Approach

DLN is your trusted advisor throughout the entire project lifecycle, partnering with you from strategy to equipment selection, installation, and ongoing maintenance.

We Listen to Learn Your Business

Our process starts with a thorough understanding of your business. We ask about your current issues, goals, customers, and competitors to generate insights and solutions – for today and tomorrow.

We Focus on the Solution

We focus on finding the best solution and tailoring equipment and technology to meet your needs. We don’t make your needs fit a specific solution.

We Are Nimble

Our leadership is active and involved with projects but we don’t value bureaucracy. We prioritize agility and results and our highly experienced team is empowered to make decisions.

There Are No Small Projects

We are a full-lifecycle partner dedicated to supporting your distribution operations now and in the future. No matter the scope, we make every project a priority because we know a job well done leads to strong partnerships.

Our Process

Our approach is thoughtful and service-based, with your supply chain goals at the center. We prioritize collaboration, communication, and openness with every client.

See Our Process
Discovery
Conceptualization
Refinement
Implementation
Lifecycle

Discovery

We know that success is built on a solid foundation. Our first step is to fully and deeply understand your needs before starting a design.

Our team conducts a detailed assessment and crafts visualizations to understand your current data and operational patterns. These unlock insights needed to deliver the right solution.

A technical audit will identify and prioritize downtime risks to critical system infrastructure. Then we build a comprehensive upgrade plan that documents maintenance issues, obsolete equipment, and safety risks.

Conceptualization

Our team will evaluate multiple options to create the ideal solution for your operation. When off-the-shelf equipment doesn’t work, our in-house robotics team will explore opportunities to incorporate customized automation.

Whether you require a holistic redesign or a specific scenario analysis, we will help design a distribution network to support your future business objectives.

We use your historical volumes and future growth projections to help determine the capacity and footprint of your expansion or new building.

After discovery, our team uses a collaborative workshop process and advanced toolset to evaluate several alternative concepts and present a pragmatic design.

With your input, our team outlines operational and financial benefits to prepare a business case for the proposed solution – including preliminary budgets, ROI estimates, and support for C-suite presentations.

Refinement

Preliminary plans and layouts are collaboratively edited and refined to create a final engineered design.

Our engineers provide drawings and other visuals with dimensionally accurate blocks from multiple suppliers to create precise plans.

Rapid 3D visualization capabilities show a digital model of the proposed system and a view into your facility’s future.

Our software engineers carefully evaluate your business processes and requirements to help select the most appropriate warehouse software for your operation.

Implementation

Our highly experienced team can procure, install, and test a wide range of material handling systems – from new builds to retrofits.

DLN maintains relationships with a broad range of material handling technology suppliers. This allows us to select the best equipment for your application at highly competitive rates.

Seasoned project managers guide your entire project to remove roadblocks, manage budgets, and meet timelines.

We provide installation and site management of mechanical, electrical and controls systems. Our teams have experience with a wide range of equipment, from basic conveyors to advanced automation technologies.

We will develop and lead thorough testing and training plans to ensure your employees and systems operate efficiently from day one.

Lifecycle Services

We provide lifetime service and maintenance for your systems, even if we didn’t originally install them.

Our in-house phone hotline is staffed by DLN team members and available 24/7 for system emergencies. Our priority is to restore your system as quickly as possible.

Our technical staff is available to support your team with on-site repairs, troubleshooting and maintenance.

We provide spare parts for a wide range of material handling equipment. We can also manage your spare parts inventory to keep crucial components available and avoid unplanned downtime.

Our team helps safeguard your system with ongoing preventive maintenance. Lifecycle support programs offer an easy way to ensure your system is cared for proactively.

Start solving your distribution challenges today.

Contact Us