Controls Service Engineer

• As the primary interface with the customer, receive and handle remote support calls – taking ownership in resolving issues related to DLN automated warehouse solutions for our customers.
• Demonstrate exceptional communication skills by communicating effectively and professionally, both with customers and internally.
• Troubleshoot customer system errors, using judgment to authorize and secure assistance and following through with customer until issue resolved.
• Follow-up with root cause evaluation and resolution after initial issues are corrected.
• Effectively, professionally, and accurately use our call tracking system to record customer calls, provide regular updates, and record the final resolution.
• Use various access methods (VPN, etc.) as needed to diagnose and resolve customer system malfunctions or perform system maintenance.
• Follow work methods for remote support activities. Maintain accurate, complete, and timely customer service records.
• Establish and maintain organized documentation and work methods for all remote support activities. Maintain accurate PLC code version control.
• Participate in on-site customer system commissioning and handover processes to learn about the customer system and environment to provide exceptional customer support.
• Work Schedule varies between days, nights, and weekends. Schedules are planned in advance but can change on short notice.
• Other duties as assigned by supervisor.

• Bachelor’s degree in a controls related field (Electrical Engineering, Computer Science/Engineering, Mechatronics, or related discipline); Or controls solution implementation experience.
• Ability to travel up to 25%.
• Exceptional communication skills, written and verbal. Ability to effectively communicate complex issues to various levels of employees within internal and customer organizations.
• Ability to read various PLC programming languages (STL, SCL, Ladder, FBD)
• Working knowledge of Allen Bradley controls products and RSLogix programming tools.
• Proficient understanding of electrical drawings and schematics. Ability to troubleshoot low voltage DC circuits and 480V 3-phase circuits.
• Solid understanding of Remote Desktop Connections, VPNs, and Networking/Subnets.
• Working knowledge of communication protocols (Profibus, Profinet, Ethernet/IP, EtherCAT, CAN)
• Experience working with hardware components used in the material handling industry such as conveyors, spirals, vfd’s, etc, is a plus.
• Material handling industry, remote troubleshooting, and previous Customer Service experience are all a plus!

Ideal Candidate

Driven: Highly motivated to ensure the success of clients, team members, and self.

Innovative: Committed to creative problem solving and continuous improvement.

Accountable: Takes personal responsibility for actions and outcomes.

Integrity: Demonstrates honesty and consistency of character.

Client-Centric: Focused on exceeding internal and external client expectations.

Collaborative: Works well with others, fostering a positive team environment.

DLN Integrated Systems is a trusted partner enhancing competitive edge with advanced distribution solutions. We were founded in 2002 and have continued to grow since then, helping our clients optimize their material handling and supply chain operations with expert design, installation and support.

Our team includes mechanical, controls, software and robotics engineers, as well as project managers, technicians and an active sales team.

DLN is an independent systems integrator, which means our day-to-day tasks are richly varied, with exposure to the most cutting-edge automation technologies in our industry. Because our systems are thoughtfully customized to our clients’ unique needs, our concepts and designs are limitless.

DLN prides itself on being an employer of choice for people at all stages of their careers. Generous benefits, competitive compensation and paid time off are standard. We also offer work-from-home options, flexibility in schedule, and when you’re at the office you’re free to bring your dog. Our team also has opportunities to develop their skills with professional development, and leadership regularly recognizes the achievements and contributions of our team.

Outside of work, DLN actively participates in several non-profits, including a major role in the Kent County Toys for Tots program, and an annual golf outing benefiting the Epilepsy Foundation of Michigan.

We offer generous benefits, competitive compensation, paid time off, opportunity for growth, and the chance to work with a winning team in a great company culture. Candidates may be required to pass a drug screen, pre-employment physical, background check, motor vehicle report, and reference checking.