Service Technician

Job Description

This Remote based Service Technician will support our Service Management group. Responsibilities include traveling to customers’ locations, remotely accessing equipment, and performing routine maintenance. To work as a service technician, you will need to be able to troubleshoot and repair controls and mechanical problems. You will need to be good at time management and able to work a flexible schedule. Good communication and interpersonal skills are vital since you will be working closely with customers. Successful candidates should have a wide array of knowledge and skills associated with troubleshooting PLC hardware (Allen Bradley, etc.), HMIs (Allen Bradley and others), robotics (Fanuc), conveying system, and electrical distribution.  The most successful candidates will also have some experience with mechanical equipment troubleshooting and repair.

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Immigration sponsorship is not available for this role. DLN does not sponsor candidates for nonimmigrant visas or permanent residency.

All qualified applicants will receive consideration for employment without regard to any legally protected factor.

Specific Duties

  • Answering telephone inquiries and assisting clients
  • Supporting 24×7 service hotline
  • Troubleshooting PLC controls
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Using diagnostic tools to identify issues and evaluating the available information.
  • Order parts needed for repairs if needed
  • Educating the client on how to use and maintain their device
  • Promoting the company’s services.
  • Maintaining your technical controls and mechanical skills.
  • Travel up to 30-50% of time.

Qualifications

  • Associates degree in engineering / computer related field or related experience.
  • 3 or more years of experience in a controls or service engineering environment.
  • Proficiency in mechanical systems, and PLC / controls troubleshooting.

About

DLN Integrated Systems keeps businesses running smoothly. We were founded in 2002 and have continued to grow since then, helping our clients optimize their material handling and supply chain operations with expert design, installation and support. Our team includes mechanical, controls, software and robotics engineers, as well as project managers, technicians and an active sales team.

DLN is an independent systems integrator, which means our day-to-day tasks are richly varied, with exposure to the most cutting-edge automation technologies in our industry. Because our systems are thoughtfully customized to our clients’ unique needs, our concepts and designs are limitless.

DLN prides itself on being an employer of choice for people at all stages of their careers. Generous benefits, competitive compensation and paid time off are standard. We also offer work-from-home options, flexibility in schedule, and when you’re at the office you’re free to bring your dog. Our team also has opportunities to develop their skills with professional development, and leadership regularly recognizes the achievements and contributions of our team.

Outside of work, DLN actively participates in several non-profits, including a major role in the Kent County Toys for Tots program, and an annual golf outing benefiting the Epilepsy Foundation of Michigan.

Candidates for some roles may be required to pass a drug screen and background check. DLN is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. DLN is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, email contact@dlninc.com.

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